Terms & Conditions

1. Introduction

The website https://byoung.gr/ (hereinafter referred to as the “Website”) has been created by the company named Stavropoulou Alexandra, based in Corfu, at 22 Georgiou Theotokis Street. The “Company,” either by itself or through its third-party partners, manages the Website to provide information, advice, and services to the visitor/user of the Website (hereinafter referred to as the “User”) regarding the “Company” and its products. The use of the Website is subject to the terms outlined below. Accessing and using the Website constitutes evidence that the User has read, understood, and accepted these terms of use. If the User does not agree with these terms of use, they must refrain from using the services and content of the Website.

2. User Obligations

The User is required to carefully read these terms and conditions, which may be revised and updated at any time without notice at the sole discretion of the “Company,” and therefore apply and bind the User separately for each access, while the use of the Website implies the explicit and unconditional acceptance of these terms as they apply at any given time by the User. The User is obliged to make lawful and appropriate use of the Website and to adhere to these terms and conditions, and must refrain from any illegal, contrary to transactional ethics, improper, and abusive intervention and use of the content and services. The User is, by way of example and not limitation, obliged not to: mislead anyone about the origin of the Website’s content, harm, in any way, the reputation of the “Company,” jeopardize the security of the Company’s network, obstruct any user from accessing the Website, install and promote, in any way, any unsolicited or unauthorized advertisements or unsolicited electronic messages (spam), chain letters, and any other form of unwanted content promotion, as well as install and promote advertisements without the written consent of the “Company,” cause harm to a minor, harass in any way the privacy of third parties, etc. In the event of illegal use or contrary to these terms of use of the Website, the User is obliged to compensate the Company for any damage resulting from such use. The Company’s non-exercise of its rights under these terms does not imply a waiver of those rights. The User is solely responsible for their personal equipment and the necessary technological means that allow them to access the Website, which they visit at their own initiative and risk. In the event that the use of any service on the Website is governed by specific terms, these are considered as a single set with the present terms; however, in the case of conflict, the specific terms of each service shall prevail.

3. Content – Responsibility

The “Company” makes every possible and reasonable effort to ensure that navigation on the Website is safe for the User and that the information and generally the content of the Website is characterized by maximum accuracy, clarity, validity, timeliness, reliability, completeness, correctness, and availability, and is continuously updated; however, in no case shall it be liable to the User or any third party for any damages of any nature that may occur to them due to the non-updating of the provided information or that is caused or related to the Website or its content. Therefore, the User accepts that they must evaluate the posted content and that they are responsible for any risk that may arise from using any content, including any decision to rely on the accuracy, completeness, validity, or usefulness of any content of the Website.

4. Intellectual Property Rights

Names, distinctive titles and features, trademarks, images, photos, videos, graphics, texts, and anything else that appears and is contained on the Website are protected under the applicable law on intellectual and industrial property of the “Company” or any of its third-party partners. Any copying, reproduction, dissemination, distribution, transmission, or any other use of these, beyond the uses expressly defined on the Website, is strictly prohibited for the User.

5. Links to this website

The Website may, among other things, provide hyperlinks (links) to third-party websites, which have full control over the content they post on them and consequently bear full responsibility for the safety of their websites, as well as the legality and validity of their content and services. The User acknowledges that the Company is not obliged nor able to control the security and content of third-party websites and services to which a link is provided on the Website. The Company provides these links to the User solely as a convenience, and the inclusion of any link does not imply the Company’s approval of the website. The User is obliged to directly contact the providers of these websites for any questions or other matters related to the visit or use of them and to comply with their terms of use. The Company explicitly states that it bears no responsibility for the content, accuracy, operation, transmissions, as well as any subsequent changes to these websites and that it is not obliged to check the security and content of third-party websites; however, it reserves the right to discontinue access to any website at any time if it becomes aware of any fact that, in its opinion, violates the law and these terms.

6. Availability & Network Security

The “Company” reserves the right to modify and/or temporarily or permanently discontinue all or part of the Website, for maintenance or upgrading reasons or for any reason, with or without notice to the User and makes reasonable efforts for its maintenance and availability. However, it does not guarantee its uninterrupted availability, as it may be affected by the User’s equipment, other communication networks, the large number of people trying to use the Website simultaneously, or other causes. The User acknowledges and accepts that the Company is not liable for any damage to the User arising from the use of the Website or the User’s inability to access the Website, the cessation of all or parts of it, delays, non-delivery, interruption, or poor quality of services, or loss of their content, etc. Although the Company makes every effort to protect the Website from digital viruses, it cannot guarantee that it will never be infected by viruses. Therefore, the User must take care of their own protection (using antivirus or other protection systems) before using the Website or storing information, software, or content on their terminal devices.

7. Personal Data

The Protection of Personal Data is governed by the “PRIVACY POLICY,” as stated at https://byoung.gr/politiki-aporritou-gynaikeia-rouxa-byoung/

8. Cookies.

To ensure the proper functioning of the Website, the Company may use cookies. Cookies are small text files that are stored in the system whenever the User visits a website, so they can be used the next time they visit the same website. Cookies can perform different functions and have different characteristics. Details can be found here: https://byoung.gr/politiki-aporritou-gynaikeia-rouxa-byoung/

9. Force Majeure

We will not be liable for any failure to perform or delay in performance of our obligations under these terms that is caused by events outside our reasonable control (a “Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes, in particular (without limitation) the following: strikes, lockouts, or other industrial actions; civil commotion, riot, invasion, terrorist attack, or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster; or failure of public or private telecommunications networks.

10. Applicable Law and Jurisdiction

These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Greece. The courts of Corfu shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these terms or their subject matter or formation (including non-contractual disputes or claims).

11. Changes to these Terms

We may revise these terms from time to time. If we make changes, we will notify you by updating the date at the top of these terms and, where appropriate, notify you by email or through a notice on the Website. Your continued use of the Website following such changes will be deemed to be your acceptance of those revised terms.

12. Contact Information

For any questions or concerns regarding these terms, please contact us at: Email: info@byoung.gr Address: 22 Georgiou Theotokis St., Corfu, Greece

13. Delivery Policy

13.1. Use of the Website and Order Submission.

The information or personal details you provide are subject to processing in accordance with the Privacy Policy. By using the Website, you consent to the processing of such information and details and declare that all information and details you provide to us are true and accurate. If you do not provide us with all the information we need, we will not be able to proceed with your order. By submitting an order through the e-shop platform, you guarantee that you are at least 18 years old and that you have the legal capacity to enter into binding contracts.

13.2. Availability of Services.

The products offered through the Website are available only in Greece.

13.3. Delivery.

Subject to any exceptional circumstances, we will make every effort to complete your order for the product(s) listed in the Shipping Confirmation by the delivery date specified in the Shipping Confirmation or, if no delivery date has been specified, within the estimated timeframe displayed when you select the payment method, and in any case within, at the latest, 15 days from the date of the Order Confirmation. However, delays may occur in cases such as the delivery area or unforeseen circumstances. If for any reason we fail to meet the delivery date, we will inform you accordingly and offer you the option either to continue with the purchase by setting a new delivery date on our part or to cancel the order with a full refund. Please note, however, that we do not make deliveries on Saturdays and Sundays. For the purposes of these Terms, “delivery” will be deemed to have occurred or the order will be deemed to have been delivered when you or a third party designated by you has acquired physical possession or control of the products, which will be evidenced by the signature on the order receipt at the agreed delivery address.

13.4. Transfer of Risk and Ownership of Products.

The responsibility for the products transfers to you from the moment you or a third party designated by you has acquired physical possession or control of the products. Ownership of the products passes to you either upon our complete collection of all amounts owed in relation to the products, including shipping costs, or upon their delivery (as defined above in clause 13.3) if this occurs after collection.

13.5. Price and Payment.

The price of each product will be that which is stated at any time on the Website, except in cases of obvious error. We always strive to ensure that all prices on the Website are accurate; however, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to confirm the order at the corrected, accurate price or to cancel it. If we are unable to contact you, we will consider your order to be canceled and refund any amount you have paid in full. We are not obliged to supply you with any product at the incorrect lower price (even if we have sent you the Shipping Confirmation), in the case where the price error is obvious and indisputable and can reasonably be recognized by you as an incorrect price. Prices on the Website include VAT but do not include shipping costs, which are added to the total price as displayed in the Shopping/Delivery Costs Guide, the contents of which form an integral part of these Terms. Prices may change at any time; however, subject to the specific provisions mentioned immediately above, any changes will not affect orders for which you have already received an Order Confirmation. Once you have selected all the products you wish to purchase, these will be added to your shopping cart, and the next step is to proceed with the order and payment. To do this, you must follow the steps of the purchasing process, filling in or verifying the information requested at each step. Furthermore, during the purchasing process, before payment, you can change the details of your order. Also, if you are a registered user, the record of all your orders is available in the “My Account” section. Payment can be made with Visa, Mastercard, American Express, Diners Club, PayPal, and bank transfer/deposit. If payment is made by credit card or PayPal, the amount will be charged upon confirmation of your order. At the time you complete the order, you confirm that the credit card or PayPal account belongs to you. Credit cards are subject to validation and approval checks by your card issuer. If your card issuer does not approve the payment, we are not responsible for any delay or non-delivery, and we will not be able to enter into a Contract with you.

13.6. Purchase Without Registration/Purchase as a Guest.

This website also allows purchases through the “Purchase as a Guest” feature. This method of purchase requires only the necessary information for processing your order. Once the purchase process is completed, you will be given the option to register as a member or continue as an unregistered member.

13.7. Liability and Disclaimer.

Due to the open nature of the Website and the possibility of errors during the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted to or received from this website, unless otherwise expressly stated on the website. All product descriptions, information, and materials posted on the Website are provided “as is” and without any further warranty, either express or implied, except for warranties provided by law. In this regard, if you are dealing as a consumer or user, we are obliged to deliver products that are in accordance with the Contract, assuming responsibility for any lack of conformity existing at the time of delivery. Products are considered to be in accordance with the Contract when: a) they conform to the description and quality as described by us on the Website, b) they are suitable for the purposes for which similar products of that kind are intended, and c) they have the quality and performance which is reasonably expected for similar products. The provisions of this clause do not affect your rights as a consumer or user, nor your right to withdraw from the Contract.

14. Return Policy

14.1. Legal Right of Withdrawal.

If you are acting as a consumer, you have the right to withdraw from the Contract (except in cases concerning any of the products listed in clause 14.3 below, where the right of withdrawal is not provided) within 14 calendar days without giving any reason. The withdrawal period expires 14 calendar days after the day on which you or a third party designated by you, other than the carrier, takes physical possession or control of the products, or in the case of an order for multiple products, 14 calendar days after the day on which you or a third party designated by you, other than the carrier, takes physical possession or control of the last product. To exercise the right of withdrawal, you may inform our Company by mail at the address specified in clause 1, by calling the phone number +30 26610 21081, by sending an email to: info@byoung.gr, or by writing through our contact form, clearly expressing your decision to withdraw from this Contract. To withdraw in time, it is sufficient to send your communication regarding the exercise of the right of withdrawal before the withdrawal period expires.

14.2. Effects of Withdrawal.

If you withdraw from this Contract, we will reimburse you without undue delay and in any event within 14 days from the day we are informed about your withdrawal, for all payments received from you, excluding shipping and delivery costs, after we have received all the products back or until we receive proof that you have returned the products, whichever is the sooner. The refund will be made using the same payment method you used for the initial transaction. In any case, you will bear the return shipping costs. You are deemed to have done so in time if you have shipped the products before the 14-day period has expired. You are responsible for any reduction in the value of the products resulting from handling them in a way that alters their nature, characteristics, and functionality.

14.3.

You cannot withdraw from the Contract when the subject of it is sealed products that are not suitable for return for health reasons and have been unsealed after delivery. Your right to withdraw from the Contract applies only to products returned in the same condition as received. No amount will be refunded if the product has been used after unsealing, if the product is not in the same condition as delivered, or if it has been damaged. Please return the products using or including their original packaging, instructions, and any other documents that may accompany the products. In any case, you must return the products along with the receipt you received upon delivery. Following the withdrawal, the corresponding products must be returned by a courier service, and you will be responsible for the return costs. After we carefully inspect the returned product, we will inform you whether you are entitled to a refund. You are responsible for the costs and risks of returning the products to us, as described above. If you have any questions, you can contact us through our online contact form or at the phone number +30 26610 21081.

14.4. Returns of Defective Products.

If you believe that the product you ordered does not comply with the terms of the Contract at the time of delivery, you must contact us immediately through our online contact form, describing the product and its defect in detail, or by calling us at +30 26610 21081, and we will provide you with instructions for further action. You can return the product by delivering it to a courier service. You must return the product along with the receipt you received upon delivery. We will carefully examine the returned product and will notify you via email within a reasonable time whether you are entitled to a refund or replacement (if applicable). The refund or replacement of the product will be processed as soon as possible and, in any case, within 14 days from the day we confirmed via email that you are entitled to a refund or replacement of the defective product. In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs incurred for returning the product. Your refund will be processed using the same method as the payment made at the time of purchase. Your statutory rights under applicable law are not affected.