Privacy Policy

Data Protection Statement of BEST TRADE LTD.

Thank you for visiting our website and showing interest in our company. We would like you to know that we take the protection of your personal data very seriously.

We process your data in accordance with the applicable legal requirements for the protection of personal data, particularly the General Data Protection Regulation (GDPR) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

The purpose of this Data Protection Statement is to provide you with complete information regarding the purposes for which we process your personal data, whom we share it with, what rights you have concerning this data, and anything else we deem important for you to know.

What are personal data?

Personal data is any information that allows for the identification of a living individual, either directly or indirectly (including, but not limited to, your name, date of birth, address, phone number, email address, as well as your IP address).

Who is the Data Controller?

It is important to understand who is responsible for the security of your data. Our company is the “Data Controller” of all personal data that is collected and used for the purposes defined in this Data Protection Policy. This means that we are responsible for how and why your data is used and for ensuring that your data is managed lawfully and securely.

We may modify the information contained in this Data Protection Policy when we see fit. Therefore, we recommend that you refer to this Data Protection Policy from time to time to stay informed of any changes, to evaluate them, or even to object to them and request your deletion from any service or functionality.

If you have questions regarding data processing at our company, please contact us at .

What personal data do we process and for what purpose?

Please remember that when we ask you to provide your personal data to give you access to some functionality or service on our website, we will mark certain fields as mandatory, as these are the information we need to provide you with the service or to give you access to the specific functionality. Please keep in mind that if you decide not to provide us with this data, you may not be able to complete your registration as a user or enjoy these services or functionalities. Depending on how you interact with us, we will process your personal data for the following purposes:

We collect and process the following data when you visit our website:

• The name of your internet service provider
• Information about the website from which you reached ours
• The web browser and operating system you are using
• The IP address assigned to you by your internet service provider
• The requested files, the amount of data transferred, and file downloads/extractions

We inform you that when you access our website, we may process your browsing data for analysis and statistical purposes, i.e., to understand how users interact with our website, and thus be able to make improvements.

We collect and process the following data when you submit a contact inquiry:

• Name, Email, Phone (optional)

The principle of data minimization and reduction is taken into account, as you only need to provide us with the data necessary for us to contact you. This includes your email address, your name, surname, subject, and the content of the message itself. Additionally, your IP address is processed for technical necessity and legal assurance.

If you contact us via email, we will process the personal data you provide in the email solely for the purpose of processing your inquiry.

You can subscribe to a free newsletter through our website. When you register, we collect and process the following data:

• Email address

The email address provided during the newsletter registration will be used to send personalized newsletters, promotional offers, etc., aiming to improve your experience as a customer. For this purpose, we guarantee that we will not flood your inbox with irrelevant emails and will offer as personalized content as possible.

The principle of data minimization and reduction is considered, as only the email address is recognized as a mandatory field. When you register for the newsletter, your IP address is also processed for technical necessity and legal assurance.

Of course, you can unsubscribe at any time without having to provide any reason, using the unsubscribe option provided in the newsletter or by sending an email to , thus revoking your consent. We will respond to this request within 5 working days.

For managing your registration as a user of our website, we collect and process the following data:

• Name, Surname, Username, Email address

To execute and complete the purchase or service contract you entered into with us on our e-shop platform, either as a guest or as a registered user, we collect and process the following data:

• Name, Surname, Address, Email address, Phone

This purpose includes processing your data primarily for:

• Contacting you for updates or informational notifications related to contractual functionalities, products, or services, including potential quality surveys and determining customer satisfaction with the provided service
• Managing the payment for the products you purchase, regardless of the payment method used
• Managing potential returns after your purchase and handling product availability requests, booking products through our website, depending on the availability of these options from time to time
• Billing purposes

For marketing purposes

This purpose primarily includes processing your data for:

If and when you subscribe to our newsletter, we will process your personal data to manage your subscription, including sending personalized information about our products or services through various channels (such as email or SMS). Therefore, please note that this data processing involves analyzing your user or customer profile to determine your preferences and, therefore, which products and services suit your style when we send you information. For example, based on your purchases and browsing history (i.e., depending on the items you clicked), we will make suggestions for products we believe may interest you, and if you are a registered user, we will provide you with the “cart recovery” option.

Legal Basis for Data Processing

We use your data to initiate business relationships, fulfill contractual and legal obligations, implement the contractual relationship, offer products and services, and enhance the customer relationship, which may also include analyses for marketing or direct advertising purposes.

The legal bases on which we rely for processing your personal data depend on the purpose for which we process it, as explained below:

• For managing your registration as a user: We process your data because this is necessary based on the terms governing the use of the website. In other words, in order for you to register as a user, we need to process your personal data; otherwise, we would not be able to manage your registration.
• For executing and managing the purchase or service contract: We process your data because processing it is necessary for entering into the purchase or service contract with you. Certain data processing related to the purchase process is triggered only because you request or authorize it, such as storing payment data (card) for future purchases or providing the “Coming Soon” / “Back Soon” functionalities. In these cases, the processing of your data is supported by your consent. We have a legitimate interest in performing the necessary verifications to detect and prevent potential fraud during your purchase. We believe that processing this data is beneficial for all parties involved during the payment of a purchase and, particularly for you, as it enables us to establish measures to protect you from attempts of fraud by third parties.
• For providing customer support: We have a legitimate interest in responding to requests or questions you raise through the existing contact form. We believe that processing this data is also beneficial for you to the extent that it allows us to assist you appropriately and answer your questions. When you contact us, especially regarding managing incidents related to your order or the product/service you obtained through our e-shop platform, the processing of your data is necessary for executing the purchase contract. When your request relates to exercising your rights, which we inform you about below, or to claims for our products or services, we have a legal basis to process your data to comply with our legal obligations.
• For marketing purposes: We have a legal basis to process your data due to the consent you give us, for example, when you agree to receive personalized information through multiple channels, register for our newsletter, or accept the legal terms and conditions to participate in a promotional campaign or publish your photos on our social media channels. To show you personalized information, we believe we have a legitimate interest in profiling with the information we have about you (such as your preferences or purchase history) and the personal data you have provided us, such as age category or language, as we believe that processing this data is also beneficial for you because it allows you to enhance your user experience and access information according to your preferences.

Your Rights as a Data Subject

We are committed to keeping your personal data confidential and ensuring that you can exercise your rights. Your rights under data protection law include the following:

• The right of access
• The right to erasure
• The right to rectification
• The right to data portability
• The right to restrict processing
• The right to object to processing

More Details:

The Right of Access

You have the right to be informed and verify the legality of the processing. You have the right to access the data that has been collected and receive additional information about its processing. We remind you that when you are a registered user, you can also consult this information in the corresponding section of your online account.

The Right to Erasure

You have the right to request the deletion of your personal data while we process it with your consent or to protect our legitimate interests. In all other cases (e.g., where there is a contract, legal obligation to process personal data, public interest), this right is subject to specific restrictions or ceases to exist depending on the case.

The Right to Rectification

You have the right to have any inaccurate personal data corrected, updated, completed if incomplete, or modified by contacting . Please note that if you are a registered user, you can also access the corresponding section of personal data in your online account to change or update your personal data. In any case, please keep in mind that by actively providing your personal data through any process, you guarantee that it is true and accurate and undertake the obligation to notify us of any changes or modifications to your data. You will be responsible for any damage or loss caused to the website, our company, or any third party due to inaccurate, incorrect, or incomplete information provided in the registration forms.

The Right to Data Portability

You have the right to receive your personal data free of charge in a format that allows you to obtain, use, and process it using commonly used processing methods. You also have the right to request that we transfer the data directly to another data controller if technically feasible. This right applies to the data you have provided us, and its processing is carried out by automated means based on your consent or the execution of a relevant contract.

The Right to Restrict Processing

You have the right to request the data controller to restrict processing when one of the following applies:

(a) when you contest the accuracy of the personal data, for a period allowing the data controller to verify the accuracy of the personal data (b) when you object to the deletion of the personal data and request the restriction of their use instead (c) when your personal data is no longer necessary for the purposes of processing but is required for the establishment, exercise, or defense of legal claims (d) when you object to processing pending verification of whether the legitimate grounds of the data controller override your own.

The Right to Object to Processing

You have the right to object at any time to the processing of your personal data when, as described above, it is necessary for the purposes of the legitimate interests pursued by us as data controllers, as well as for processing for direct marketing and consumer profiling purposes.

In the context of your objection rights, please note the following:

We will stop processing your personal data unless we can demonstrate compelling legitimate grounds for processing that override your interests, rights, and freedoms or if the processing is necessary for the establishment, exercise, or defense of legal claims. When we process your personal data for direct marketing purposes, you have the right to object to this data processing at any time without needing to state reasons. The same applies to any profiling related to direct advertising.

The right to object to processing

You have the right to object at any time to the processing of your personal data when, as described above, it is necessary for the purposes of the legitimate interests pursued by us as data controllers, as well as for processing for direct marketing and consumer profiling.

In the context of the right to object, please note the following:

We will cease processing your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or if the processing is necessary for the establishment, exercise, or defense of legal claims.
When we process your personal data for direct marketing purposes, you have the right to object to this data processing at any time without needing to state reasons. The same applies to any profiling related to direct marketing.
If you object to processing for direct marketing purposes, we will no longer process your personal data for these purposes. Submitting an objection is free of charge and can be done by sending an email to , and we will process your request within 14 working days.

To exercise these rights, please contact . The same applies if you have questions about how data is processed in our company.

You also have the right to lodge a complaint with a supervisory authority for data protection.

The right to withdraw consent

When processing is based on consent, you have the right to withdraw your consent freely. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact . The same applies if you have questions about how data is processed in our company.

You also have the right to lodge a complaint with a supervisory authority for data protection.

Disclosure to third parties / Data recipients

Your data will be disclosed to third parties only within the framework of legal provisions or in case of corresponding consent. Otherwise, we will not disclose your data to third parties unless we are required to do so due to mandatory legal provisions (e.g., disclosure to external bodies such as supervisory authorities or law enforcement authorities).

In our company, we ensure that only individuals who need your data to fulfill contractual and legal obligations have access to it.

In many cases, service providers assist our departments in performing their tasks. In these cases, our company remains the data controller, determining the purpose and means by which service providers may process the data. The necessary data protection agreements have been concluded with all service providers to ensure that data processing is conducted within the legal framework and that every individual can freely exercise their rights.

How long we will retain your data

The duration for which we will retain your data will depend on the purposes for which we process it, as explained below:

• User registration: We will process your data for as long as you remain a registered user (i.e., until you decide to unsubscribe).
• Purchase or service agreement: We will process your data for as long as necessary to manage the purchase of the products or services you buy, including any potential returns, complaints, or claims related to the purchase of the product or service. Sometimes we will only process the data until you decide, such as in the case of payment data (card) that you requested us to store for future purchases.
• Customer service: We will process your data for as long as necessary to fulfill your request or inquiry.
• Marketing purposes: We will process your data until you unsubscribe or cancel your subscription to our newsletter. You can do this at any time. The withdrawal of your consent does not affect the lawfulness of processing based on consent before its withdrawal.
• Promotional activities: If you participate in promotional activities, we will retain the data for six (6) months from the end of the activity. Despite the fact that we will process your data for as long as strictly necessary to achieve the purpose, we will then keep it stored and protected for as long as liability may arise from processing it, in compliance with applicable legislation. Once the limitation period for relevant actions expires, we will proceed to delete the personal data.

Secure processing of your data

We implement appropriate technical and organizational measures to best protect the data we store from accidental or intentional manipulation, loss, destruction, or unauthorized access. Data exchanged to and from our web server is encrypted in every case.

In any case, the way the internet operates and the fact that it is accessible to anyone cannot guarantee that unauthorized third parties will never be able to breach the current technical and organizational measures, gaining access to personal data and potentially using it for unauthorized and/or illegal purposes.

User profiling

The term “user profiling” refers to an automated form of processing applied to personal data for the evaluation of certain personal characteristics of a natural person, particularly for analyzing or predicting aspects concerning behavior, personal preferences, location, or movements.

We would like to inform you that the creation of user profiles may occur for marketing purposes based on your consent to receive our newsletters regarding our services and offers, in order to create personalized content tailored to your preferences and interests.

Links to other providers

Our website may also – clearly and visibly – include links to websites managed by other companies. Where links to other providers’ websites are provided, we have no influence over their content. For this reason, we cannot provide any guarantee and bear no responsibility for this content. The respective provider or administrator of the relevant pages is responsible for the content of those pages.

At the time the link is placed, the linked pages are checked for possible legal violations and recognizable breaches of law. No illegal content was identified at the time the link was placed. However, continuous monitoring of the content of the linked pages is unreasonable without specific indication of a violation of law. In case of becoming aware of legal violations, such links will be removed immediately.